269bet Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legal agreement between the 269bet platform and its users ("Members"). These Terms apply to the use of all 269bet services, products, games, promotions and any part of the website.

269bet is an online entertainment and gaming platform that provides sports betting, casino games, live games and various entertaining gaming experiences for users in Bangladesh. By using our platform, you confirm that you have fully read, understood and agreed to comply with these Terms.

These Terms are consistent with the applicable laws and regulations of Bangladesh. Bangladesh law will apply in the event of any dispute. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be in effect.

The 269bet privacy policy is an integral part of these Terms. By using the platform, you also agree to the Privacy Policy.

2 Membership and Account

2.1 Registration Process

Registration is required to get full access to the 269bet platform. You must provide true, accurate and complete information at the time of registration. 269bet reserves the right to cancel an account if false or incomplete information is provided.

2.2 Single Account Policy

Each user may operate only one account. If the same person attempts to open multiple accounts, all accounts will be suspended and funds may be forfeited. Creating multiple accounts using the same mobile number, banking details or device will be treated as fraud.

2.3 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. 269bet will not be liable for any loss arising from sharing your login details with a third party. If you suspect unauthorized access to your account, notify our support team immediately.

• Each account will be linked to a valid mobile number and email address.
• Transfer or sale of an account is strictly prohibited.
• A verification process must be completed to change registration details.
• Accounts that remain inactive for an extended period may come under review in accordance with 269bet policy.

3 Age and Eligibility

269bet is open only to persons aged 21 years or older. Registration or use of the platform by minors is strictly prohibited. Age is verified at registration and, if necessary, confirmation of age may be requested via national identity card or birth registration certificate.

In addition, persons who are subject to a gaming ban or who have been directed by any court or authority to refrain from online gaming are prohibited from opening an account. Using the platform for fraudulent purposes or money laundering is strictly prohibited.

4 Financial Transactions

4.1 Deposits

The following methods are supported for deposits on the 269bet platform: bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳200 (two hundred taka) for each method. Deposits are generally processed instantly.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawals are generally completed within 30 minutes to 3 hours. Account verification must be complete before a withdrawal can be made.

4.3 Withdrawal Terms

• Withdrawals should be made using the same method that was used for the deposit.
• The specified wagering requirements must be met before bonus funds can be withdrawn.
• If any suspicious activity is detected, a withdrawal may be temporarily held.
• Large withdrawals may be delayed if account verification is incomplete.
• The mobile banking service provider's own fees may apply to transactions.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members at 269bet receive a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳200 is required to claim this bonus. Example: depositing ৳1,000 gives a ৳1,500 bonus for a total balance of ৳2,500; or depositing ৳28,000 gives the maximum ৳20,000 bonus for a total balance of ৳48,000.

5.2 Wagering Requirements

A 20x wagering requirement must be met before the welcome bonus can be withdrawn. That means if you receive a ৳1,500 bonus, you must place bets totalling ৳30,000 (1,500 × 20). A set time limit applies for completing the wagering requirement.

• Each promotion may have its own specific terms.
• A promotion cannot be claimed more than once (unless otherwise stated).
• Please read the terms of the relevant promotion carefully before claiming a bonus.
• Any attempt to claim bonuses through fraudulent means will result in account cancellation.
• Separate terms apply for affiliate or referral promotions.
• 269bet reserves the right to change or discontinue any promotion.

6 Gaming Rules

6.1 Fair Play Policy

All games on the 269bet platform are operated in accordance with fair play principles. Game outcomes are determined using Random Number Generator (RNG) technology, which cannot be controlled by any person or system. Our game providers have undergone testing to international standards.

6.2 Prohibited Activities

The following activities are strictly prohibited and subject to penalty:

• Playing games using automated bots or software.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Collusion or illegal cooperation with other players.
• Any attempt to manipulate game outcomes.
• Selling, renting or allowing others to use an account.
• Abuse of the promotions system or bonus farming.

6.3 Technical Errors

If a game result is displayed incorrectly due to a technical error or server issue, the correct result will apply. 269bet reserves the right to cancel any unfair gains made as a result of a system error.

7 Security and Privacy

269bet uses industry-standard SSL encryption technology to protect your personal information. Our servers are secure and regular security checks are conducted. Your personal information is not sold to third parties.

Users' financial information (payment details) is kept secure and used solely for processing transactions. For more details, please see our Privacy Policy.

• User data is collected only for the purpose of operating the platform.
• Information may be disclosed in response to a valid request from a law enforcement authority.
• Identity verification may be carried out in compliance with Anti-Money Laundering (AML) regulations.

8 Responsible Gaming

269bet firmly believes in responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as a source of addiction or financial difficulty.

The following features are available on our Responsible Gaming page:

• Setting spending limits (daily, weekly or monthly).
• Self-exclusion (closing your account for a set period).
• Reality check break feature.
• Information on professional support for gaming-related problems.

If you suspect a gaming addiction, please contact our support team immediately or seek professional help.

9 Account Suspension and Closure

9.1 Member Request to Close Account

A user may request to close their account at any time. To do so, contact the support team via live chat or email. Verified balances can be withdrawn before the account is closed (subject to bonus terms and conditions).

9.2 Suspension by 269bet

269bet may suspend or permanently close an account for the following reasons:

• Violation of these Terms.
• Fraudulent or suspicious activity.
• Registration using false information.
• Requirement for an Anti-Money Laundering investigation.
• Failure to complete age verification.
• Use of prohibited software or methods.

10 Intellectual Property

All content on the 269bet website — logos, trademarks, text, images, graphics, software, game code and databases — is the intellectual property of 269bet or its licensors. Copying, modifying, distributing or using this content for commercial purposes without written permission is prohibited.

Content from game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) is protected under their own intellectual property rights. By using the platform, you agree to respect these protections.

11 Limitation of Liability

The 269bet platform is provided on an "as is" basis. 269bet bears limited liability for any loss caused by technical issues, server outages, internet disconnection or other technical reasons.

269bet is not liable for financial losses arising from gaming. Gaming is conducted entirely at the user's own risk. 269bet will not be liable for service interruptions caused by any unavoidable circumstances (force majeure) such as natural disasters, cyberattacks or government directives.

• 269bet is not liable for errors by third-party payment services.
• 269bet is not liable for loss of account credentials due to the user's own negligence.
• In the case of a technical issue with a game provider, that provider's own policy will apply.

12 Changes to Terms

269bet reserves the right to change, update or amend these terms and conditions at any time. The updated terms published on the platform will take effect after any change. Members are advised to visit this page regularly.

For significant changes, members may be notified via their registered email or through a notice on the platform. Continued use of the platform after any change will be considered acceptance of the new terms.

If you have any questions about these terms and conditions, please contact our support team via live chat or at [email protected]. Our support team is available 24/7 in Bengali.