269bet Privacy Policy

269bet ("we", "us", "platform") places the highest importance on the privacy of its users. This Privacy Policy tells you what personal information we collect, why we collect it, and how that information is processed.

This Policy applies to the 269bet website, mobile version, and all associated digital services. When you create an account on our platform, log in, play games, or interact with us in any way, you fall within the scope of this Policy.

Our services are intended solely for adult users based in Bangladesh. We follow applicable laws and regulations for all identity verification and data processing. If you disagree with any part of this Policy, we ask that you refrain from using our platform and contact our support team to close your account.

2.1 Registration and Account Information

When you open an account at 269bet, we collect the following personal information:

• Full name (in Bengali or English)
• Mobile phone number
• Email address (if provided)
• Date of birth (for age verification)
• Preferred payment method (bKash, Nagad, Rocket, or Upay)
• National ID card or other identity document details (where applicable)

2.2 Financial Transaction Information

To process deposits and withdrawals, we record transaction-related information. This includes transaction amount, date and time, payment method, and transaction reference number. We never store your mobile banking PIN or password.

2.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect the following information:

• Game session duration and frequency
• Bet amounts and outcomes
• Bonus and promotion usage history
• VIP level and points accumulation details

2.4 Technical Information

The following technical information may be collected automatically during your interaction with our platform:

• IP address
• Device type and operating system
• Browser type and version
• Page visit logs and session duration
• Referral source

269bet uses your personal information only for legitimate and specific purposes. The main purposes for which we use your information are set out below:

3.1 Account Management and Identity Verification

We use your information to create and maintain your account, to confirm your identity, and to ensure that no one other than the authorised person can access your account.

3.2 Processing Financial Transactions

Your financial information is used to successfully complete your deposit and withdrawal requests and to maintain a history of transactions.

3.3 Providing Customer Support

Our 24/7 live chat support team uses your information to resolve your issues quickly. This helps us improve the quality of our service.

3.4 Ensuring Responsible Gaming

By reviewing information about your gaming habits, if we identify any unusual patterns, we can provide the necessary support for your wellbeing.

3.5 Fraud Prevention and Security

We conduct security monitoring to protect our platform from fraud, money laundering, and other unlawful activities.

3.6 Platform Development

By analysing your usage data, we continuously improve our website, game lobby, and overall user experience.

269bet takes the security of your personal information very seriously. We apply industry-standard technology and practices to keep your information secure.

4.1 Encryption and Technical Security

Our platform uses SSL (Secure Sockets Layer) encryption technology, which secures all communication between your browser and our servers. Passwords and sensitive information are stored using strong encryption.

4.2 Retention Period

We retain your personal information for as long as:

• Your account remains active
• Required to meet legal or regulatory obligations
• Needed to support dispute resolution or legal claims

Even after an account is closed, financial transaction records may be retained for a defined period in accordance with applicable regulations.

4.3 Access Controls

Your personal information can only be accessed by authorised staff, and only to the extent necessary to provide the service. All staff members take an oath to maintain confidentiality.

269bet does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technical infrastructure service providers may receive the minimum information necessary to carry out their specific functions. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

If disclosure of information is required to comply with a court order, government directive, or applicable law, we will be obliged to provide the relevant information to the appropriate authorities.

5.3 Fraud Prevention

Where necessary to detect fraud, money laundering, or abuse of the platform, information may be shared with relevant authorities or security agencies.

5.4 Business Transfers

If there is ever a change in the business structure of 269bet, your information will continue to be governed by the terms of this Policy and you will be notified in advance.

The 269bet website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our platform function more effectively.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the platform — such as maintaining your login state, session management, and security verification. Without them, the platform will not function properly.

6.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection and display preferences, so you do not have to reconfigure them on each visit.

6.3 Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This information is completely anonymous and helps us improve the quality of our service.

6.4 Cookie Controls

You can reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some features of the platform to not work properly.

269bet believes you should have full control over your personal information. You have the following rights:

7.1 Right of Access

You can request from us at any time to find out what information we hold about you. We will provide a detailed report within a reasonable timeframe.

7.2 Right to Rectification

If any of your personal information is incorrect or incomplete, you can request a correction through our support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete all information where legal obligations exist.

7.4 Right to Object to Processing

You may object to the use of your information for specific purposes, particularly for marketing purposes.

7.5 How to Exercise Your Rights

To exercise any of your rights, contact us via live chat or email. We will verify your identity and respond to your request within a reasonable timeframe.

269bet services are for those aged 21 and above only. We do not knowingly collect personal information from minors.

Age verification is a mandatory step at account registration. If we learn that a minor has created an account using false information, we will immediately close that account and delete all collected information.

If you believe a minor is using our platform, please notify our support team immediately.

269bet may update this Privacy Policy from time to time as needed. If any significant changes are made, we will inform you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email address (if an email has been provided)
• By updating the "Last Updated" date at the top of this page

If you continue using 269bet after a revised Policy has been published, you are considered to have accepted the new Policy. We therefore ask that you review this page on a regular basis.

If you do not agree with any changes, please contact our support team to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, we are always ready to hear from you. Contact us:

• Live Chat: Use our platform's live chat feature 24/7 — instant support in Bengali is available
• Email: [email protected]

We review and respond to all privacy-related requests within a reasonable time. We may verify account-related information to confirm your identity.

Our goal is to ensure every user's right to privacy and to operate a safe and transparent platform — because your trust is 269bet's greatest asset.